Cancellation and Refund

1. Introduction

At Maayotech Innovations Pvt. Ltd., we are committed to providing high-quality digital products and services. We understand that there may be situations requiring a refund or cancellation. This policy outlines the conditions and process for such requests.

2. Refund Eligibility

2.1. Digital Products

Due to the nature of digital products, refunds are generally not provided. However, exceptions may include:

• Product Not Delivered: If you do not receive the product or face technical issues due to our end.
• Product Not as Described: If the product is significantly different from its description.
• Defective Product: If a product is found defective and we cannot resolve the issue.

2.2. Services

• Service Not Rendered: If a service is not delivered as per agreement.
• Delayed Service: If the service is not provided on time without valid reason.
• Service Not as Described: If the delivered service does not match its description.

3. Refund Process

3.1. Requesting a Refund

Contact us within 7 days of purchase via:

• Email: support@maayotech.com
• Phone/WhatsApp: +91 7404647888

Provide:

• Order number
• Reason for refund
• Supporting evidence (screenshots, error messages, etc.)

3.2. Refund Approval

Refund requests are reviewed within 3 business days. If approved, confirmation will be sent via email.

3.3. Refund Processing Time

Refunds will be processed within 5–7 working days to the original payment method. Bank processing time may vary.

4. Non-Refundable Items

• Downloaded or accessed digital products.
• Products/services modified or tampered with by the customer.
• Discounted or promotional items, unless otherwise stated.

5. Cancellation Policy

5.1. Digital Products

• Instant Delivery: Cannot be canceled once placed.
• Pre-orders: Can be canceled before release/delivery.

5.2. Services

• Scheduled Services: Can be canceled up to 24 hours in advance.
• Subscription Services: Cancel anytime; no refund for current billing cycle.

6. Shipping Policy

6.1. Introduction

Most of our services are digital. However, for physical deliveries (e.g., access keys, promo items), the following applies:

6.2. Delivery Timeframes

6.2.1. Digital Products

• Instant Delivery: Sent immediately after payment via email.
• Delayed Delivery: May take up to 24 hours in case of manual processing.

6.2.2. Services

• Standard Services: Typically delivered within 1–7 working days.
• Custom Services: Delivery time shared upon agreement.

6.3. Physical Shipping (If Applicable)

• Carriers: FedEx, Blue Dart, or India Post.
• Timeframe: 3–10 business days within India.
• Charges: Calculated at checkout based on weight/location.
• Tracking: Tracking number provided after dispatch.

6.4. International Shipping

We do not currently offer international shipping for physical products. Digital services are available globally.

7. Customer Support

We’re here to help with any questions or issues.

• Phone/WhatsApp: +91 7404647888
• Email: support@maayotech.com
• Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

8. Changes to This Policy

Maayotech Innovations Pvt. Ltd. reserves the right to modify this policy at any time. Updates will be posted on our website.

9. Conclusion

Your satisfaction is important to us. For any concerns, please contact our support team. We aim to ensure a smooth and positive experience with Maayotech Innovations Pvt. Ltd.